General:

1. All clients will be deemed to have accepted Durham Dog Care terms and conditions (as laid out here) on signature of the contract.

2. Durham Dog Care will not confirm any booking until a consultation has been carried out with the client, and the contract, with full details of client requirements, has been signed by the client.

3. Full payment for services supplied, is to be made within 7 days of receipt of invoice, or by the date specified on the invoice, via cash, cheque or bank transfer.

4. The client must provide all items necessary for dogs to be adequately cared for in the client’s absence (i.e., food, medication, leads, tags, collars, etc). Should pets require any additional supplies whilst in the care of Durham Dog Care, these will be purchased and added to the bill.

5. The client must provide Durham Dog Care with the name and contact number of someone capable of making a decision relating to the dog(s) in an emergency. If the contact is not available Durham Dog Care reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

6. The client is responsible for any veterinary bills, no matter how they are incurred, whilst dogs are in the care of Durham Dog Care.

7. Durham Dog Care must be alerted to any behavioural problems the clients dog(s) may have at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.

8. Although Durham Dog Care holds Public Liability insurance, wherever possible dogs should be insured by the client. Durham Dog Care reserves the right to refuse a booking for any animal which is not insured.

9. All dogs must be fully vaccinated and on a regular flea and worm control regime.

10. All dogs will be exercised on a lead unless prior agreement has been reached with Durham Dog Care and a disclaimer form has been signed.

11. Durham Dog Care will care for your dog as you would, and whilst we will make every effort to ensure your dog is well looked after in your absence, Durham Dog Care cannot be held liable for any loss, injury or death to a dog either inside or outside of the home whilst in our care.

Dog Boarding/Sitting:

1. To secure your booking we require a 50% non-refundable deposit. Should the dog’s stay be cancelled less than 28 days prior to admission, full payment will be due.

2. All dogs must be house trained.